Dan Hazony, Director of Information Systems for NCSY, has an op-ed in eJewish Philanthropy entitled “Using Quantitative Data to Lead Qualitative Conversations.” In it, he discusses figuring out what needs to be measured, setting up an infrastructure to support the measurements, overcoming staff reluctance to data-gathering, and more. This is especially vital in what he calls our “hyper-connected world.” You can read it here.